Q & A

 

Why should I Seek Cynthia's Cleaning Servicez over other competitors?

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Seek Cynthia's Cleaning Services is a cleaning service that is just one call or one click away. We are a local cleaning service with staff and provide eco-cleaning products to help reduce toxic chemicals in your office and in the air we breathe, should you choose our service. Our prices are economical, and we have expertly trained staff along with a quality assurance manager to ensure that the staff adheres to and follows proper instructions. Our rigorous employment process allows us to provide you with the most loyal and experienced staff to clean your home or business. We pride ourselves on being reliable and trustworthy, ensuring that we exceed your expectations with our cleaning services.

 How often will you clean my home?

Customized cleaning services for homes and businesses are available weekly, bi-weekly, every three weeks, or monthly. Each home is provided a custom bid to meet the customer's needs, ensuring high-quality work.

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 What cleaning products will you be using?

Seek Cynthia's Cleaning Service provides all of its own cleaning products and equipment; we will not use any supplies you already have in your house or business. This policy is in place because our staff is specifically trained to use the appropriate products for each surface, and using unfamiliar products could potentially damage your property if not applied correctly. 

 

We also offer a Go-Green Service, utilizing environmentally friendly products. We are committed to being environmentally conscious by eliminating paper surveys and incorporating non-toxic products into our services. We are continuously making improvements to enhance our employees' working environment and ensure we can deliver better service to our customers.

 

 Can I get an over-the-phone estimate, or must you come to my home?

We offer in-home, over-the-phone, and written estimates. All estimates are free and without obligation. To get a written estimate, go to our “estimate” tab on our website and fill out the information. To give an accurate house cleaning estimate, we must know what type of service, how many rooms, and sometimes the square footage of the area or space we will be cleaning. Photos are helpful as well. 

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 Do I have to be home when you are cleaning?

No, as long as you have a way to let us in when you are not home, there is no reason for you to have to be there. However, if it makes you feel more comfortable, we welcome you to stay and watch what we do. All of our house cleaning employees are trustworthy and friendly; they have a schedule, though, so make sure to give them enough space to get their work done.

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 Is your company insured?

Seek Cynthia's Cleaning Servicez are insured to protect against any loss or breakage that may occur while cleaning your home. All employment taxes are paid, and all employees are covered under workman’s compensation if one of our employees is hurt on the job.

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 How do I cancel or reschedule a cleaning service if I am sick or something comes up?

We require 48 hours' notice for rescheduling or cancellations. There will be a $45.00 charge for no notice cancellations and lockouts. If you are sick and it’s your cleaning day, please call our office by 7:30 am. We will do our best to reschedule your cleaning that same week. Please do not have us clean if your family is home with any illness. Remember, you are home because you are contagious! Thank you.

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 Do I have to do anything to prepare for my cleaning service?

  Yes! We do not pick up your stuff and then clean it. Here are some simple steps to follow before we arrive.

• Make your home or business accessible. The best method is usually to use a key that is accessible to the cleaning person(s). We will charge a fee if we are unable to access your home. (See Seek Cynthia's Cleaning Servicez Cancellation procedures.)

• Turn off the alarm system. If you leave the alarm on and have the service disarm, we will not be held responsible for false alarms or misuse of the alarm system.

• Have your home picked up and ready to be cleaned to avoid additional charges.

• Due to Covid-19 and the CDC requirements, we ask that everyone in the home wear a mask if present while our team is cleaning.

• Have your valuables put away to avoid accidents. Limited liability protection for valuable antiques or non-replaceable items.

• The customer has 30 days to request or report damaged or broken items for replacement or repair. After 30 days customer assumes liability.

• Let us know how we are doing. Complete the Customer Service Evaluation that is left at the time of service, or submit your comments online at Yelp, Superpages, Facebook, or any other online site. We appreciate your feedback and use it to help improve our services!

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 Do you offer a satisfaction guarantee?

  Your business is important to us, and we want to make sure you are happy and delighted. If the quality of work performed and paid for is not satisfactory, contact us within 24 hours, and we will make arrangements to rectify the situation. If you believe we did an outstanding job, please write a review of us on an online site so others can see what our service has to offer. We love to read customer reviews!

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  How do I pay for my cleaning services?

You can either pay with cash, Mastercard/Visa online, you can pay with the Cash App, Venmo App, or Zelle App. You can even pay with a money order. We do not take checks.

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  How do you determine your rates?

We periodically review local industry rates to ensure competitive pricing. We guarantee you will receive the highest value from our cleaning services.

Our fees are based on the actual time it takes to clean your home in half-hour increments with a one-hour minimum. Our cleaning crew will consist of one to three people per hour. To start, we will have only one and sometimes two or three employees.

We have two primary ways of billing: by the job and by the hour. Seek Cynthia's Cleaning’s residential cleaning estimates and Business estimates are based on the number of bedrooms and bathrooms.

 In some cases, we take into consideration the square footage of the property or rooms. Our rates, our guarantee, and our dedication to you are always the same, whether you book us for a one-time cleaning or sign-up for recurring services.

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Thank you for supporting Us!

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